Refund policy

Pursuant to Article 52 of the Italian Consumer Code (Legislative Decree No. 206 of September 6, 2005), the customer who is a consumer has the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day on which the consumer acquires physical possession of the Products and in case of, separate deliveries, from the day the consumer acquires physical possession of the last Product. If the deadline for exercising the right of withdrawal expires on a Saturday, Sunday or public holiday, it shall be extended until the first working day thereafter.

 

How to exercise the right of withdrawal

In order to exercise the right of withdrawal, the consumer must notify ICMA SRL SB, of his decision to withdraw from this contract by means of an express declaration. Such communication can be made on the Site, in the "Make a Return" section, by filling out the relevant form and sending it electronically. ICMA SRL SB will communicate to the consumer an acknowledgement of receipt of such withdrawal on a durable medium (e.g. by e-mail) without delay. The consumer may alternatively submit any other express declaration of withdrawal from this agreement by e-mail (customercare@manamant.com) or otherwise. A model withdrawal form is also provided in Annex 1, which is however not mandatory. In order to comply with the withdrawal period, it is sufficient for the consumer to send his communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

 

Effects of withdrawal: Return of Products

The consumer shall send back the products or hand them over to the Seller, without undue delay and in any event not later than 14 calendar days from the day on which the consumer communicates its withdrawal from this contract to ICMA SRL SB. The deadline is met if the consumer sends back the products before the period of 14 calendar days has expired. The consumer will have to bear the direct cost of returning the products.

The consumer must return the Products in their original condition, in the original protection, packaging and boxes in which they were delivered or, where this is not possible, the Products must still be packaged according to the instructions provided by ICMA SRL SB and/or in such a way as to ensure their integrity. The consumer shall be responsible for any diminished value of the products resulting from the handling other than that necessary to establish the nature, characteristics and functioning of the products. If the item is returned damaged, incomplete, deteriorated, crumpled, dirty and/or in conditions of use not conforming to normal diligence, without prejudice to the right of withdrawal, the consumer will be charged the sum corresponding to the decrease in value of the goods. In such cases, ICMA SRL SB will promptly inform the consumer of the damages and non-conformities found upon receipt of the items. The amount charged to the consumer, which in any case may not exceed the price paid for the Product, will be deducted from the refund due to the consumer.

 

Effects of withdrawal

If the consumer withdraws from this agreement, ICMA will reimburse the consumer for all payments received.  The reimbursement will be made without undue delay and in any event no later than 14 calendar days from the day on which ICMA SRL SB is informed of the consumer's decision to withdraw from this contract. ICMA SRL SB will make such reimbursement using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise; in any case, the consumer will not bear any costs as a result of such reimbursement. ICMA SRL SB may withhold the reimbursement until it has received the return of the products or until the consumer has provided proof that he has returned the products, whichever is the sooner. ICMA is not obliged to reimburse the additional costs if the consumer has chosen, from the different types of delivery offered by ICMA, a more expensive type of delivery than the standard delivery. In this case ICMA will reimburse the difference between the price for the most expensive type of delivery chosen by the consumer and the least expensive type of delivery.

Unless ICMA SRL SB, after receiving notice of the exercise of the right of withdrawal, has offered to pick up the products itself, the risks of damage to or loss of the products during their return is borne by the consumer.

Where the sale contract concerns multiple products, the exercise of the right of withdrawal may apply to one or more products purchased.

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