Shipping policy


Methods of delivery of the Products

ICMA SRL SB does not deliver to PO boxes. Delivery will be made only to adults. The buyer agrees that any person at the delivery address is authorized to take delivery of the Products.

If the buyer's delivery address is geographically remote or inaccessible, for example, islands or isolated locations, it is possible that ICMA SRL SB unable to deliver there. In these cases, the buyer will be promptly informed.

ICMA SRL SB will do its best to deliver the Products to the delivery address indicated within a reasonable time from the conclusion of the sales contract as required by applicable law. The buyer will receive an email indicating the tracking number of the shipment in order to be able to follow the delivery.

ICMA SRL SB, by means of the appointed carrier (eg UPS), will make a delivery attempt to the address indicated by the buyer. In the event that this attempt is not successful, the Products will remain in storage at one of the carrier's collection points. (e.g. UPS Access Point) of the carrier for 10 (working days) available to the buyer. If the buyer does not take delivery of the Products within this additional period, ICMA SRL SB may terminate the sales contract by charging the buyer the delivery costs and request compensation for any further damage.

In the event that ICMA SRL SB is unable to deliver within the term of 30 (thirty) days from the conclusion of the sales contract, the buyer will invite ICMA SRL SB to make the delivery within an additional period appropriate to the circumstances. The buyer has the right to terminate the sales contract in the event that the delivery does not take place within the aforementioned additional term, without prejudice to the right to compensation for damages.

In case of deliveries outside the European Union, the package containing the Products may be opened and inspected by the customs authorities and may be subject to import duties and taxes that are collected when the delivery reaches the specified destination. The buyer will be responsible for paying such import duties and taxes. Please note that ICMA SRL SB has no control over these charges and cannot calculate their amount in advance. Please contact your local customs office for more information before placing your order. In the event that the buyer returns a product from outside the EU, the import duties will be refunded if they were originally included in the purchase price. If they were not included, you will be responsible for recovering the duties directly from your local customs office.

Passing of risks

The risks of the Product are transferred to the buyer upon physical delivery of the Products.

Fractional deliveries

The order relating to a plurality of Products may be subject to fractional delivery where at the time of the order all the Products are not available.